Data we collect
We collect information required to open and operate your account.
- Identity and contact details
- Company registration and ownership information
- Transaction and payment data
- Device and log-in information for security
Legal
Privacy notice
Arrival Bank Plc is a U.S.-licensed digital bank (neobank) regulated in Puerto Rico and Europe. We are committed to protecting your personal data in line with applicable U.S. law and the EU General Data Protection Regulation (GDPR).
Why we use it
To provide banking services, verify identity, prevent fraud and financial crime, meet legal and regulatory obligations, and improve our services.
Sharing
We never sell your data. We share it only with partner banks, payment networks, regulators and service providers where necessary, under strict confidentiality.
Your rights
You may request access, correction, deletion or a copy of your data, or object to certain processing, by contacting our client services team.
Retention
Records are kept for the period required by banking and anti-money-laundering regulations, usually at least five years after the relationship ends.
Frequently asked questions
How is my data secured?
Data is encrypted in transit and at rest, and account access is protected with two-factor authentication.