We will never ask you to
Genuine Arrival staff will never request the following.
- Share your password or one-time code
- Move money to a 'safe account'
- Install remote-access software
- Pay fees to release funds
Support
Fraud and scams
Arrival Bank Plc is a U.S.-licensed digital bank (neobank) regulated in Puerto Rico and Europe. Protecting your funds is our highest priority.
Common scams
Be alert to invoice redirection, CEO impersonation, fake investment offers and phishing emails or texts that imitate the bank.
Report it immediately
If you suspect fraud, call +1 787 230 8892 (U.S.) or +31 970 102 84266 (Europe) at once. We can freeze your account to stop further payments.
Frequently asked questions
Can a fraudulent payment be recalled?
We will issue a recall request to the receiving bank as quickly as possible. Early reporting gives the best chance of recovery.