Support

Help centre

Arrival Bank Plc is a U.S.-licensed digital bank (neobank) regulated in Puerto Rico and Europe. Our client services team supports businesses across more than 50 countries.

Opening an account

Apply online, provide company and director identification, and our onboarding team will complete the KYB review.

Payments

Send and receive funds via Fedwire, SWIFT, SEPA, ACH and Zelle®. Every outgoing payment generates an official receipt with a unique reference.

Security

Sign-in is protected by a one-time code sent to your registered email address. Never share this code with anyone, including bank staff.

Talk to us

Call our U.S. office on +1 787 230 8892 or our European office on +31 970 102 84266, or use the Help & contact page.

Frequently asked questions

How long do international wires take?

SWIFT payments typically arrive within 1–3 business days, depending on the receiving bank.

What happens if my account is frozen?

Contact client services. Accounts may be restricted while we complete a compliance review.